Forum Discussion

gykoslk's avatar
gykoslk
Seasoned Newcomer
6 days ago

Hello, my friend.

Hello, my friend. I'm glad that you can review my case and let me tell you the news.

When I logged in my account today, I played for about an hour, and then I was directly kicked out of the game and it was blocked. I don't know whether it was a conflict between the software and the game on the computer or the problem of my computer. I bought this computer online. Later, I consulted many places, including your customer service. , I just learned that my computer should have been infected with a virus, but I have now asked a professional to help me detect and deal with it. I'm sorry to complain about my account in this form. This is also your professional side, making the game more fair and just, but what I want to complain about is that I did not use the violation of the rules to destroy the game environment. It's something that comes with the computer itself. It's like you didn't take the money you saw on the ground on the roadside, but gave it to the policeman. Later, he was falsely accused by others. This is very unfair, because I did play this account for a long time and spent a lot of money. I cherish it very much, just like I love this game, love me. The account number, thank you very much for understanding my incident and helping me solve it. Thank you, my friend.

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hey gykoslk​,

    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look.

    I'm afraid we are unable to make any changes to bans or discuss details of your account here on the forums. Creating an appeal will have our ToS team review the situation again, so please keep an eye on your case history page here for a response. 

     

  • gykoslk's avatar
    gykoslk
    Seasoned Newcomer
    5 days ago

    Hello, my friend, I just created a case according to your tutorial, but it won't accept my case. I don't know if the administrator blocked me or what's wrong. My problem now is that I haven't been able to create a case. Although the case is submitted successfully every time, there will be no case I submitted in my case, and they won't give me any reply. Do you understand?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey gykoslk​,

    Try signing out of the website before creating a case, or using an incognito mode browser window. You will be prompted to log in, but should also have the option to Continue without logging in.

    That may allow you to continue if a case has not been created properly.