Before linking, I bought Battle Pass Ultra, but after linking, it disappeared, along with all my progress. Before that, I linked an old account that belonged to my brother, but now he's given it to me. I unlinked his Steam account and linked mine, Vol0dy's, and all my progress disappeared.
Community ManagerHey IKNCODE,
I unlinked his Steam account and linked mine
Unfortunately, this part is what's led to the issue you're describing. Unlinking a platform from an EA account will result in a loss of progress and a number of other account issues.
The only way to try and undo this would be to re-link the original accounts. While that generally restores what was lost, it's not always possible due to the changes that occur when unlinking an account.
You're able to contact support if you need any assistance re-linking accounts, and they'll see what other options may be available. Do keep in mind they would not be able to help connect an account belonging to someone else. You can see the full details of unlinking in the first link above, but the most relevant portion is included below as well.
What are the risks?
When you unlink a platform account from your EA Account, you can link it to another EA Account, but your game progress won’t transfer over.
That means you’ll permanently lose access to:
- game progress
- DLC, expansions, and anything extra you have for your game
- memberships and subscriptions
- previous drops and other rewards
- in-game purchases.
If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you can still access the account.
So, I lost my battle pass?
Is it possible to untie it?
IKNCODE Sadly no:
Is it possible to untie it?
IKNCODE I'm guessing you had bought the Battle Pass using your Steam Account, (and not the one that was linked to the EA Account).
Since platform accounts create a lifetime link when added to an EA Account, (where no other platform account of that type can be added later to the same EA Account), I'm afraid it won't be possible to link the Steam Account that has access to the Battle Pass to the EA Account.
IKNCODE Was the purchase of the Battle Pass through your EA Account or your Steam Account?
Note: I won't be able to look into, (or restore), the Battle Pass back to your account.
I understand, but how do I get my battle pass back?
Midnight9746
IKNCODE Due to the EA Account's lifetime link to the original Steam Account, the Battle Pass would need to had been purchased on that Steam Account, (not on a second Steam Account, since it cannot be linked to an EA Account that had already been linked to a different Steam Account).
Midnight9746 So what should I do now? I want my Battle Pass back, I didn't buy it for nothing. I have proof that I bought it. I can't unlink it from Steam; it'll take 6 months. Please help. I've attached a photo of the proof.
