Forum Discussion

jwc22xb9wt0s's avatar
12 months ago

Help me

I purchased 'Apex Legends' coin through my Steam account. It was not uploaded to my account. Steam redirects to EA and says there's nothing we can do.

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hey @jwc22xb9wt0s ,  

    Sometimes it can take 24 hours for transactions to complete. Please also try the basic troubleshooting steps. Please restart your device and log back into your account to see if it resolves the issue. You can find the full list of troubleshooting steps here

           

    If the problem persists afterwards, you should contact our live support team    

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    12 months ago

    In that case, please reach out to our support team so they can help you with this.