Forum Discussion

5 years ago

Solved

[HELP] "please reset your password" bug

I launch the game via steam, but get this error message everytime. It tells me to reset my password as my "credentials might have expired". I have a working ea account, the one im using right now, an...

kiwilort
5 years ago
My problem was I had an ea/origin account linked to my steam account, which had been deleted (the origin acc). I spoke with EA on the phone, and it is NOT POSSIBLE to unlink a deleted origin/ea-account from a steam account. Therefor my only option was to create a new steam account, with an active working ea/origin account. This fixed the game for me.
Why EA are not able to unlink a deleted account from steam doesnt seem logical to me - at least taking into consideration that Steam have nothing to say when it comes to EA games on their platform.

juanzembo1

5 years ago

me too

kiwilort

5 years ago

My problem was I had an ea/origin account linked to my steam account, which had been deleted (the origin acc). I spoke with EA on the phone, and it is NOT POSSIBLE to unlink a deleted origin/ea-account from a steam account. Therefor my only option was to create a new steam account, with an active working ea/origin account. This fixed the game for me.

Why EA are not able to unlink a deleted account from steam doesnt seem logical to me - at least taking into consideration that Steam have nothing to say when it comes to EA games on their platform.