Forum Discussion

5 years ago

Solved

Help

So I reinstalled Apex Legends because it’s been very long and I wanted to play with friends but when it finished it said this but when I went to the sites listed they provided no help.

EA_Aljo
5 years ago
@TobiasGuerrero10

It sounds like you want to move your PSN ID from one EA account to another. If you do this, you would lose all of your Apex Legends progress and start over completely. The same goes for any Ultimate Teams you might have, Battlefield soldiers, Battlefront characters, etc. All EA games would lose their progress. If you want to try to get access to the original EA account and you don't have access to that email, you'll need to go through the account recovery process. That starts by filling out the webform here.

3 Replies

EA_Aljo
Community Manager
5 years ago
Hello, @TobiasGuerrero10.

Are you sure you're logging in with the right email address? It's very possible your EA account is using a different email than your PSN account. Also, you may just need to reset your password. That can be done at www.origin.com. One other thing is that you may be locked out for about 90 minutes if there are too many sign in attempts. Let me know if any of this helps. Thanks!
TobiasGuerrero1
5 years ago
Hello, thank you for responding, EA_Aljo
My original EA origin account had the same email as my PlayStation but I changed my PlayStation email and I made a new Origin account with that email as well but I don't know how to link them together. And for some reason, I can't live chat with EA even though I am in between the support hours. I also try logging into my Origin account with my PSN but it says my account is ineligible.
EA_Aljo
Community Manager
5 years ago
@TobiasGuerrero10

It sounds like you want to move your PSN ID from one EA account to another. If you do this, you would lose all of your Apex Legends progress and start over completely. The same goes for any Ultimate Teams you might have, Battlefield soldiers, Battlefront characters, etc. All EA games would lose their progress. If you want to try to get access to the original EA account and you don't have access to that email, you'll need to go through the account recovery process. That starts by filling out the webform here.