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CrazyRabbitPeko's avatar
5 years ago
Solved

High Latency and Packet Loss

Good day.

I have this connectivity problem. there's like around 3 out of 10 games that i get high packet loss and latency through out the whole match and can't even go back to lobby (stuck at that returning to lobby screen. I had to force close the game) and sometimes stuck at lobby with all the legends in the screen froze (no animation. i can still interact with lobby except the 'ready/cancel' button since it's grayed out)

The solutions I tried:

- flushing my DNS

- inputting the IPv4 and IPv6 DNS

- Cleared origin cache

- Pings to apex servers has stable 40ms (Singapore 1 server) 90ms (Tokyo GCE 3 server)

- Repairing my game files

- Im the only one using the internet, no downloads or anything that eats up my bandwidth

- Restarted my PC and Router

Is this an issue regarding to the Apex servers? Is there another solution?

  • @CrazyRabbitPeko To confirm when you input IPV4 and IPV6  DNS, did you just change the default DNS you use? or try to default which IP you use? 

    Would you be able to share a UOTrace with us?

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    @CrazyRabbitPeko To confirm when you input IPV4 and IPV6  DNS, did you just change the default DNS you use? or try to default which IP you use? 

    Would you be able to share a UOTrace with us?

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