Re: How to get help with Apex Legends account bans and suspensions

Hey everyone, I’m making this post hoping someone can share some insight or point me in the right direction. I’m reaching out publicly because I’ve hit a really confusing roadblock with my Apex account ban appeal, and I don’t know what other options I have left.

I am not asking anyone here to remove my ban directly. I respect EA’s review process and I am ready to follow all their procedures. The official appeal form for my case is gone, so I cannot submit my new evidence by myself. I hope moderators or community members can help forward my case to the anti-cheat team for review. I have no other official channel to send my proof.

My Apex account, linked to my Steam profile, was banned at 03:39:10 CST on October 22, 2026, under the violation label COMPETITIVE_ADVANTAGE. I swear I have never cheated, used scripts, or touched any unauthorized tools in this game. This ban came entirely from a hacker who compromised my Steam account first, then gained access to this connected EA account. I live in Xi’an, China, and for years I’ve used a game booster to stabilize my connection and reduce ping — this is my regular way to play, and all my usual booster exit locations (Los Angeles, Singapore, Tokyo) have consistently shown up in my login history with no issues for a very long time. I always log into Steam directly first, then turn on the game booster to launch Apex, which explains why Steam and EA often show different exit IP addresses.

I have cross-corroborating evidence from both EA data and Steam login logs to prove this unauthorized access took place. EA’s records show the unknown German IP 5.183.122.233, and Steam’s login history has a matching session from Hanover, Germany at 04:30 CST on the same day, right around the time the suspicious matches were played. Steam cannot provide the full raw IP address in its export, but the country and timestamps line up perfectly. I have accounted for the time zone difference: EA logs are UTC, while Steam records use CST (UTC+8). There is also an unfamiliar laptop device listed on my Steam account activity — this is not hardware I own, have never owned, and have never used to log into any of my accounts. Five matches were played after this German login session, ending with a disconnect at 17:30:21, and the ban was issued roughly ten hours later. Those games were not played by me.

I already submitted an official stolen-account recovery ticket with Steam Support separately, sharing all of this same abnormal German login evidence with them. Steam finished their investigation and restored and unlocked my Steam account successfully. Their conclusion independently confirms that my Steam profile was indeed hijacked by an outside party. This hacker got into Steam first, and then used that link to access my Apex account. I have invested thousands of hours and a large amount of money into this account over a long time, and it means a huge amount to me. This is not an excuse; I just want the session reviewed properly.

I previously sent an appeal to the Apex anti-cheat team with my evidence, but my appeal was rejected. I spent a lot of time sorting, verifying, and organizing all of this cross-sourced proof from EA DSAR files and Steam account data to build a stronger, clearer case for a re-review. But when I went back to submit this new set of evidence for a second appeal, the appeal submission window is gone. There is no form, no upload area, no way for me to send this new evidence to the anti-cheat team at all. This is what I cannot understand. I have legitimate, timestamped cross-platform proof that a third party took over my account, yet I no longer have an official channel to present it.

I am posting this in good faith, only asking for my case to be fairly re-examined. I am begging the anti-cheat team to check the device IDs, match records, anti-cheat session logs, and gameplay frames, then compare them to my normal IP addresses and trusted devices. I truly believe they will find that the penalized competitive sessions were run by the hacker, not me.

If anyone here has dealt with the appeal form disappearing after a first rejection, knows an alternative route to submit new evidence, or can give me any advice, I would be endlessly grateful.

I have attached two images below:

1. The conversation thread between me and Steam Support, proving my Steam account was confirmed stolen and has now been recovered and unlocked.
2. The annotated screenshot showing the matching login records: the German IP log from EA and the corresponding Hanover login record from Steam. Thank you all for reading.