Forum Discussion

Not applicable

3 years ago

Solved

How can I get contact with EA!

For God's sake, I didn't do any cheating but got banned yesterday. I don't receive any email from EA Indicating why I got banned. I checked my ban history and there is no reason on that. I tried to dispute for like tens of times and cases failed to be built. Can anyone help me get contact with the team on this. It is ridiculous.

EA_QueenBee
3 years ago
Hey @zxy1228,

If you'd like to raise a dispute about your ban, you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look for you. Just make sure that you're contacting with the right account when you reach out.

6 Replies

EA_QueenBee
Community Manager
3 years ago
Hey @zxy1228,

If you'd like to raise a dispute about your ban, you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look for you. Just make sure that you're contacting with the right account when you reach out.
zxy1228
Not applicable
3 years ago
Thank you so much for your reply.
I have already filled the webform like twenty times, the point is cases were shown successfully built but when I checked my cases,there isn't any there in process and no replies from EA.
It almost drew me crazy.
Can you give me some advice?
Or provide me some other ways to dispute?
Thank you again for your immediate reply
EA_QueenBee
Community Manager
3 years ago
@zxy1228,

I'm afraid that this is the only team that's able to take a look for you. If the webform isn't working you could always try reaching out to live support and have them forward a dispute for you:

https://help.ea.com/en/contact-us/

I recommend checking your inbox for replies first though; they may have gotten lost in your spam folder or something like that.
zxy1228
Not applicable
3 years ago
@EA_QueenBee great thanks but how can I get contact with the live support I didn't see any portal in your link about that.
EA_QueenBee
Community Manager
3 years ago
@zxy1228,

When you click on the link you should see various EA products; when you click one you'll get the option to pick your platform, then your problem category, then your specific issue. Once you've done all that, you'll get the option to pick your contact method, whereupon you can contact live support.
zxy1228
Not applicable
3 years ago
@EA_QueenBee thank you so much
grateful
Xinyuan