I tried to play Apex Legends this morning, and it gives me an error message saying "This account is invalid". I have been playing the game on my Xbox system without any problems before and I don't know how to fix this... Please help. I have also not been suspended or banned either.
This is happening to me to on xbox. I can not figure out why. If you do please let me know. I have played apex fine since it came out and now nothing.... Had to create a new gamertag to play till we can get it figured out.
Hey There! I did find it a little suspicous because I do purchase the Season 4 Battle pass literally two days before this incident... I do have an Xbox One S also. So back to the main reason of thsi post! I did manage to call/ live chat with EA, and they said to do these things...
+ Reset your system but keep your games saved data ( that did not work for me)
+ Uninstall / Reinstall the game on the system (that did not work for me)
+Reset my EA Password.(THIS DID! ALTHOUGH IM SURE THERE WERE OTHER FACTORS)
Once they asked me to reset my EA Account, they asked for my email and the corresponding email I thought I had used was actually wrong for the EA Account. Make sure that you guys do not have another system used as your "Home XBOX" I believe this played a role in the game saying "This account is invalid. So after that, they sent a code to the ACTUAL Email that was linked to it, I sent them that code, then they can change the email for you and reset the actual game for you. I believe this process did work...
This process lasted at least 6-8 hours the same day it was not working for me because I said I would stop trying so hard to get the game to work, Patience helped and then I was able to sign in. And now Im completing my Season 4 battlepass! and getting more season 4 wins!!! 🙂
Same idk why
I am having the same exact issue on my PS4. Have you figured it out yet?
I have the same problem.
Community ManagerHi folks.
When you've got a chance could you try resetting the password on your EA Account to see if that helps? Others who are seeing this same message have let me know that they were able to log back in after the password was reset.
For more info on how to reset the password check out the EA Help website. Let me know how it goes when you can. Thanks!
/Kent
This did not work for me any other ideas? Ive been through all my orgin stuff on pc works ok, dirt 2.0 works, but apex now doesnt, still getting invalid account same like above.
Tried all ateps above, and im not willing to stand about and wait 160 mins for a live chat, give out an email.
It keeps saying my madden account is invalid
Mine says that too. Did it get fixed for you ?
Mines to did you resolve it ?! If so how did you
When I click on ultimate team it says my account is invalid and that I’m not signed in but I am signed in and it just won’t let me play the game
Community ManagerHey folks.
Did you have a chance to try resetting your EA Account password? Does it still give you the same invalid account error message after that, or is it giving you a different error?
/Kent
Switching the password worked for me.
my say that is not a account and i try to connect it and it will not let me.
Community Admin@cerbveruz23 @Boltonboy88 Hi, please try logging out of help.ea.com then log back in using the playstation or Xbox options. This will get you on the correct account. From here you can reset your password, or check your profile page for your email, in case you have forgotten it. please check earlier in the thread for more detailed steps.
Did you get this fixed
im currently re installing apex and im hoping it fixes itself with the saved data on my ps4 i hope everyone can get back to playing asap but with coronavirus going on i guess we will just have to wait :/
I don’t know why but I can log into my account on my PS4 and it says my account is invalid. I’ve been playing apex for a long time and I don’t know why this is happening. Please someone help me!
Community ManagerIt sounds like your PSN account was linked up with a different EA Account than you might have thought. If you can think of any other email addresses you might have used for the EA Account try logging in with those to see if you're able to access this other EA Account.
If you're still unable to locate the account or reset the password it would be best to reach out to EA Help so they can take a look. I'm afraid we don't have a way to help out with that directly here on Answers HQ.
You can find more details on how to set up a case with them at the EA Help website. The EA Help team on Twitter and Facebook should also be able to look into this as well if you'd rather speak with them on either of those sites.
/Kent
Did you get your account figured out?...the password reset isn't working on my end...
When I try to sign in to Apex Legend a message appears saying "this account is invalid." I have over 40 days in the game so I know there wasn't a proble before.
I have tried resetting my EA password and still nothing. Also I have tried linking my EA account and xbox live, but another message says this account is ineligible.
I am having the same thing happen to my PS4 account right now
Just had the issue. I requested a new password for the actual EA account, updated it, and confirmed my PS4 account is connected. The email should be the same one you used for your PS4 account.
Yeah that doesnt work, I like how ea has bots comment saying it works when it obviously doesnt
Having same issue. Had the game about a year now and having this issue
Ok so has anyone actually figured out how to fix this!? EA sucks, and is not helpful. Please for the love of GOD help me figure this trash out! That is all, and thank you!
The same thing is happening to me. Were you ever able to fix it?
Bro I've been dealing with this same thing since the beginning of March, trust me EA WILL NOT HELP YOU your basically S.O.L. bud
Community Manager
