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FinnaEatDatBood's avatar
FinnaEatDatBood
6 years ago
Solved

How do I fix an invalid EA account?

For about a week now, I’ve been locked out of my main account on my Xbox. Not a clue why this is even happening to me. I’ve made a case on ea.help.com and I’ve been emailed once a day by 3 different ...
  • sequoia8193's avatar
    sequoia8193
    6 years ago
    @sequoia8193 Nvm it worked try resetting your password for your EA account it took a bit but I finally got back into my account
xnaaaay's avatar
xnaaaay
6 years ago

I tried to play Apex Legends this morning, and it gives me an error message saying "This account is invalid". I have been playing the game on my Xbox system without any problems before and I don't know how to fix this... Please help. I have also not been suspended or banned either. 

Michael8752's avatar
Michael8752
6 years ago

It keeps saying my madden account is invalid

  • cowboyhaterz's avatar
    cowboyhaterz
    6 years ago

    Mine says that too. Did it get fixed for you ? 

    • hakstar89's avatar
      hakstar89
      5 years ago

      Has ur account been fixed myn still says my account is invalid what’s should I do

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @hakstar89 @SilverDagga @Trillyungnate 

        Have you all tried resetting the password of your EA account at www.origin.com? That normally resolves this issue. If it doesn't, double check to make sure you're resetting the password of the right EA account.

    • hakstar89's avatar
      hakstar89
      5 years ago

      Nope I’m still tryna figure it out let me know if it’s get fixed 

  • Djlordgeo's avatar
    Djlordgeo
    5 years ago

    Mines to did you resolve it ?! If so how did you 

  • CHEF-J's avatar
    CHEF-J
    5 years ago

    Mine too and I can’t understand why

      • CHEF-J's avatar
        CHEF-J
        5 years ago

        I did that and nothing works, 

        It’s a bit frustrating that I was playing my game all this time and all of a sudden this is happening

  • graysl123's avatar
    graysl123
    5 years ago

    UPDATE 9/10/20: FIX FOR INVALID EMAIL ADDRESS FOR MADDEN 2020.  (after trying and contacting EA Sports for 5 months and filling out endless EA Account recovery forms)

    1.        Google EA Login, click that link and
    2.        Log in using your Xbox or Playstation account, NOT EA Account
    3.        Logging into Xbox or Playstation is where you will find the invalid email address and/or birth date or other incorrect information (as was the case for me)
    4.        Now start a chat session with EA Sports
    5.        Tell them that is the location of the invalid email or other information (i.e. Xbox or Playstation login)
    6.        Give them a good email address and they will send a code to that good email address
    7.        They will then reset your email to its correct address and send a link to reset the password to the new correct email account (in Xbox or Playstation account login)
    8.        Ask EA Sports to hold while you reset the password and log into Madden to see if your new email address is now populating
    9.        Enter your password and see if you can now download rosters or community files (I could once I followed these steps)

    The EA Account is incorrect because it is not syncing in with the correct Xbox or Playstation Account information.  The steps above corrected this

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