Forum Discussion

5 years ago

How does the Banning work?

If I had cheated a long time ago , got Hardware/IP banned. And was able to play again on new account after awhile(My guess is EA un-HW/IP banned me, My cheating account is surely permanently banned.)...

EA_Lanna

Community Manager

5 years ago

Hi @WowIsDatPig,

Yeah, I'm sorry I don't have more information to share on your ban. The appeal asks Terms of Service to look into the ban and overturn it if it's mistakenly placed. They'll reach out to you through the email address: noreply@ea.com once they've thoroughly checked it out.

- EA_Lanna

WowIsDatPig

5 years ago

ummmmmmm so they reply ,

We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.

What this means

We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account

___________________

This feels like an auto reply. If they actually "fully investigate",They would know I didn't cheat. And back when I was cheating, I did lied and send an email saying i didn't cheat. And this is the same exact reply I got. This time I am telling the truth , didn't cheat. Still same reply

This must be an auto reply. No matter what you say on the email.

so,

How can I get a real person to investigate for me? I just check yesterday , on S7, my pass lv is 50 , on S8, its 90. I played a lot matches without cheating. I want an answer, Why did I get ban now? What is the proof that I cheated?