Forum Discussion

6 years ago

Solved

How to fix Apex Legends Video Settings Auto Reset Bug

ISSUE: Apex Legends would reset video settings every time it's launched. DIAGNOSIS: Windows 10 Real-time Protection automatically blocks the game from saving any changes in settings AND turns itself...

T7K3DOWN
6 years ago
UPDATE: Windows and third-party anti ransomware programs will block the process: "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe" from saving changes to "C:\Users\Username\Saved Games\Respawn\Apex\local\videoconfig.txt" in your system.
SOLUTION: White List Apex Legends: "r5apex.exe" in Window's Virus & threat protection and third-party anti ransomware programs.
Note* If you see "r5apex.exe" and file name "videoconfig.txt" is in the "Block List"...that's the problem. Simply erase it from the list and add it to the White List.
IF THIS SOLUTION WORKS YOU CAN TURN BACK ON WINDOWS REAL TIME PROTECTION, THIRD PARTY ANTI-VIRUS & RANSOMWARE, AND FIREWALLS.

EA_Blueberry

Community Manager

6 years ago

@T7K3DOWN wrote:
Note: Make sure you have a good antivirus program before turning off Real-time protection in windows. If the game fail to save the settings after this disable ALL antivirus software.

@T7K3DOWN

Thank you for sharing these details and especially the disclaimer on it's impact of disabling anti-virus. 👍

T7K3DOWN

6 years ago

UPDATE: Even after disabling ALL antivirus software, if it fails to save the settings you need to disable ALL Windows Defender Firewalls. Doing this will put your system security at risk unless you have a comprehensive third-party antivirus and malware security program.

T7K3DOWN
6 years ago
UPDATE: Windows and third-party anti ransomware programs will block: "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe" from making changes to your system.
SOLUTION: White list "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe" in Window's Virus & threat protection and third-party anti ransomware programs.
Note* If you see "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe" is in the "Block List"...that's the problem. Simply erase it from the list and add it to the White List.
IF THIS SOLUTION WORKS THEN YOU CAN TURN BACK ON WINDOWS REAL TIME PROTECTION, THIRD-PARTY VIRUS & RANSOMWARE PROGRAMS, AND FIREWALLS.
T7K3DOWN
6 years ago
UPDATE: Windows and third-party anti ransomware programs will block the process: "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe" from saving changes to "C:\Users\Username\Saved Games\Respawn\Apex\local\videoconfig.txt" in your system.
SOLUTION: White List Apex Legends: "r5apex.exe" in Window's Virus & threat protection and third-party anti ransomware programs.
Note* If you see "r5apex.exe" and file name "videoconfig.txt" is in the "Block List"...that's the problem. Simply erase it from the list and add it to the White List.
IF THIS SOLUTION WORKS YOU CAN TURN BACK ON WINDOWS REAL TIME PROTECTION, THIRD PARTY ANTI-VIRUS & RANSOMWARE, AND FIREWALLS.