How to fix my connection got stuck on matchmaking only
I cannot play and stuck at the lobby waiting for matchmaking only when Im solo but I can connect when invited. But 6 days ago it was ok please help what should I do
Forum Discussion
Hi, I have tried the steps suggested in your post. However, I am still experiencing the same matchmaking issues after multiple tries of the steps in your post.
The issue is that when I am on matchmaking, after pressing ready, in normal mode the players in queue hover between 7 to 20 and keep fluctuating between these numbers, never connecting to any game. In ranked mode the same happens and it fluctuates between 1 and 6 players in queue without connecting at all.
I have been experiencing this since I have downloaded the Season 2 update. I have had no previous issues in Season 1 or in the time between the two seasons, where I would be able to connect to game after game within 25-40 seconds after joining the matchmaking.
Due to this, I have not been able to play any games on Apex for more than a week now.
I am located in India and the default servers I get connected to are Singapore1 / Singapore GCE1 . I have also tried to connect manually to servers Hong Kong, Taiwan (GCE 1&2) , Tokyo (GCE1,2&3) and have been experiencing the same issue.
Just can't get to play this game due to the update causing adverse matchmaking issues.
EA_Blueberry
Community Manager
Community ManagerUnder your Xbox One Network Settings what is your NAT type and are you on an IPv4, Ipv6, or both protocol? (Shows right next to NAT type)
Have you tried reinstalling the game yet?
My current network settings are as below:
IPv4
NAT Type: Open
All services are available
After selecting the Test NAT type option, I got the following response. NAT Type Open.
I also tried the Test Multiplayer connect and got the following response. Everything is good.
I tried connecting to a game again today and still facing the same issue. Does not connect to any game , either Normal or Ranked.
- EA_Blueberry
If you log into your router's admin panel (instructions are usually on the router box itself) can you check if there's a firmware update and option to enable IPv6?
I am using a TP Link Archer C1200 Router
I logged into my Router Page, there was a firmware update, and now the router is now updated.
Went to the IPv6 tab under Advanced Setup and the IPv6 Toggle button was on ON. But there was no IP address available. Did login using PPPoE connection for IPv6 and the IP addressed showed up, Indicating IPv6 is active on router.
Restarted the Xbox and added the connection to the network through Setup, and still the Network settings show up as IPv4 and Open NAT.
Tried connecting to a game and still the same result.
I have played the game since launch and the Entire Season 1 on the same setup and there hasn't been any issues until the Season 2 update.
Community Highlights
- EA_Blueberry7 years ago
