Forum Discussion

Atashamish's avatar
Atashamish
6 years ago

How to fix my connection got stuck on matchmaking only

I cannot play and stuck at the lobby  waiting for matchmaking only when Im solo but I can connect when invited. But 6 days ago it was ok please help what should I do
MARINEdrive's avatar
MARINEdrive
6 years ago

@EA_Blueberry 

Hi, I have tried the steps suggested in your post. However, I am still experiencing the same matchmaking issues after multiple tries of the steps in your post.

The issue is that when I am on matchmaking, after pressing ready, in normal mode the players in queue hover between 7 to 20 and keep fluctuating between these numbers, never connecting to any game. In ranked mode the same happens and it fluctuates between 1 and 6 players in queue without connecting at all. 

I have been experiencing this since I have downloaded the Season 2 update. I have had no previous issues in Season 1 or in the time between the two seasons, where I would be able to connect to game after game within 25-40 seconds after joining the matchmaking. 

Due to this, I have not been able to play any games on Apex for more than a week now. 

I am located in India and the default servers I get connected to are Singapore1 / Singapore GCE1 . I have also tried to connect manually to servers Hong Kong, Taiwan (GCE 1&2) , Tokyo (GCE1,2&3) and have been experiencing the same issue. 

Just can't get to play this game due to the update causing adverse matchmaking issues.

ItzzMeSanthu's avatar
ItzzMeSanthu
6 years ago

Try London, Sydney and saltlake server. Its laggy but working. Its the servers in singapore causing the issue. Not the Xbox.

  • MARINEdrive's avatar
    MARINEdrive
    6 years ago

    @ItzzMeSanthu @EA_Blueberry 

    I've tried the Sydney Servers, they seem to be able to connect me to Normal Apex games, but are a bit laggy as the server Ping is more than 120ms.

    Yet to play my first Ranked Game due to this issue as I am not able to connect to any ranked games regardless of the servers I am connected to. 

    Singapore , Taiwan and Hong Kong are between 40ms and 90ms Ping but I am not able to play either Normal or Ranked modes due to this prolonged matchmaking issue.

    • samparksh's avatar
      samparksh
      6 years ago

      Yes, I am suffering from the exact same issue and it’s still unresolved for me as well. I have tried to reach EA everywhere they maintain a formal online presence (I say ‘everywhere’ quite literally) and have still not received any help. Meanwhile, the problem that all of us are facing is about to start its third week. 

      I have given up hope. I’m giving it one more week. After that, I’m boycotting all of EA’s products and services. This is just inexcusable from their end. 

    • ItzzMeSanthu's avatar
      ItzzMeSanthu
      6 years ago
      @EA_Blueberry , as Marine said issue is still persisting and no support from EA. We can not keep on blaming consoles to follow steps and clear cache. Its the issue with EA servers. I played few games on sydney servers but due to high ping i got instantly killed. Can EA rectify this and we fear to buy Fifa 20 considering this.

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