How to fix my connection got stuck on matchmaking only

Yes, I am suffering from the exact same issue and it’s still unresolved for me as well. I have tried to reach EA everywhere they maintain a formal online presence (I say ‘everywhere’ quite literally) and have still not received any help. Meanwhile, the problem that all of us are facing is about to start its third week. 

I have given up hope. I’m giving it one more week. After that, I’m boycotting all of EA’s products and services. This is just inexcusable from their end. 

We'll need to gather some more info. For those unable to connect to matchmaking from India can you please run a UO Trace and attach it in here so we can see how your connection is reaching our servers?

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

I think every complaint I’ve seen of this problem has been from people playing on an Xbox One. Is there a similar diagnostic test we could run on our Xbox One? 

@samparksh 

Xbox connection tests can be done on the console, but that will ping Microsoft's servers and not the EA servers, so results may vary. You could still get some positive results though on how your overall connection is. Even though you play on Xbox, performing the UO Trace from the PC will show us an accurate representation of how you're reaching our servers.

Xbox Connection Test

https://support.xbox.com/en-US/xbox-one/networking/slow-performance-solution

@EA_Blueberry 

I'm playing Apex on XBox One X from Southern India. 

Not able to play games when connected Singapore1/GCE1/GCE2, Hong Kong, Taiwan GCE1/GCE2.  (ping from 40-90ms)

Sometimes able to play Normal Games only (Not Ranked) on Tokyo GCE1/GCE2/GCE3. (Ping from 113-139ms)

Able to play Normal Games and sometimes Ranked Games on Sydney GCE1/GCE2. (Ping from 135-160ms)

UOTrace Results below 

Trace 1

1. 192.168.0.1; 2.70, 2.90, 2.50

2. 10.240.0.1; 3.75, 3.44, 5.58

3. 14.141.145.89; 14.141.145.89.static-Bangalore.vsnl.net.in; 5.01, 7.74, 8.71

4. 172.31.47.5; *, *, *

5. 180.87.39.25; ix-ae-0-100.tcore2.mlv-mumbai.as6453.net; 23.0, 23.1, 24.8

6. 180.87.38.1; if-ae-2-2.tcore1.mlv-mumbai.as6453.net; 33.2, 30.7, 88.2

7. 180.87.38.126; if-ae-5-6.tcore1.wyn-marseille.as6453.net; 120, 126, 133

8. 80.231.217.6; if-ae-8-1600.tcore1.pye-paris.as6453.net; 143, 142, 144

9. 80.231.153.49; if-ae-11-2.tcore1.pvu-paris.as6453.net; 143, 143, 143

10. *

11. *

12. 4.79.23.202; 279, 301, 324

13. 159.153.92.10; 309, 229, 250

14. 159.153.92.78; 277, 298, 321

15. 159.153.64.173; easo.ea.com; 282, 305, 327

Trace 2

1. 192.168.0.1; 2.56, 4.30, 4.71

2. 10.240.0.1; 3.71, 4.26, 3.19

3. 14.141.145.89; 14.141.145.89.static-Bangalore.vsnl.net.in; 5.50, 6.28, 5.68

4. 172.31.47.5; *, *, *

5. 180.87.39.25; ix-ae-0-100.tcore2.mlv-mumbai.as6453.net; 22.5, 22.4, 22.9

6. 180.87.38.1; if-ae-2-2.tcore1.mlv-mumbai.as6453.net; 29.4, 31.1, 31.4

7. 180.87.38.126; if-ae-5-6.tcore1.wyn-marseille.as6453.net; 121, 118, 120

8. 80.231.217.6; if-ae-8-1600.tcore1.pye-paris.as6453.net; 143, 146, 143

9. 80.231.153.49; if-ae-11-2.tcore1.pvu-paris.as6453.net; 144, 143, 143

10. 80.231.153.66; 145, 151, 146

11. *

12. 4.79.23.202; 279, 307, 333

13. 159.153.92.10; 267, 214, *

14. 159.153.92.78; 576, 212, 218

15. 159.153.64.173; easo.ea.com; 213, 215, *

@MARINEdrive 

Thank you. Do you know if the ports listed for Apex Legends are opened under your router settings? So far, this appears to be an isolated case as we haven't seen any other contacts to our Support staff via live-chat, phone, or e-mail regarding customers from India being unable to connect to those servers.

Ports for Apex Legends

https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

@EA_Blueberry 

The ports have always been opened, and I haven't changed or modified any router settings. I have been playing Apex since launch and did not face any issues until the Season 2 update on July 3rd. 

This issue has been reported by many people in India particularly on XBox while connecting to the nearest servers, with the lowest ping. 

In our case it is Singapore, Taiwan, Hong Kong.

I have heard of the same issue I have been experiencing reported by many others, and in fact there are a bunch of other threads started raising this same problem. To name a few of these:

EA connection Problems 

New issue with finding game on Singapore server (started by Samparksh)

I don't think this is an isolated case, rather it is an issue with your servers located in East Asia.