Forum Discussion

4 years ago

How to fix running on low cpu clock speed but temp increase in Apex Legends

Hi everyone! SPECS: Intel I5-9300h GTX 1660ti mobile 16GB ddr4 ram windows 11 I recently realized that whenever I play Apex Legends, my CPU is always running 2.0ghz while other run 3.9ghz w...

EA_Kent

Community Manager

4 years ago

Hey @AKKUKINSHRIMP,

That's definitely weird. Could you share a DxDiag when you have the chance?

For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thank you!

AKKUKINSHRIMP
4 years ago
Here is the dxdiag report from my pc
DxDiag.txt128 KB
- EA_Kent
  Community Manager
  4 years ago
  @AKKUKINSHRIMP
  
  Thank you! I appreciate that.
  
  Have you had the chance to try starting up your PC in a Clean Boot before you launch Apex Legends to see if that makes any difference? If there's something else running that could be related to the CPU clock issues that may help to narrow it down.
  
  For more info on how to set up a Clean Boot check out the EA Help website. Once you have the chance to give it a shot please let me know how it goes. Thanks!
  - AKKUKINSHRIMP
    4 years ago
    I have. I clean installed windows but no luck the issue was still there and I am still not sure what is causing it. Here is a screenshot of the stats when I launch the game and when I run a game afterwards.