Forum Discussion

5 years ago

Solved

How to link Origin account on steam ?

Hello everybody, I have a problem, when I launch Apex Legends on Steam I'm not abble to connect to my origin account (where I'm level 150). How to link my account ? I have read that normally at the...

Marchombre_Onyx
5 years ago
Just a return, I have finally successfully linked my Origin account with my steam account.
I have contacted the ea support (after login in with my steam account) :
https://help.ea.com/en/contact-us/?product=apex-legends&community=true&platform=pc
I have selected "Manage my account" and then "Account linking" in order to contact them.
The problem was that I also had NFS Heat and didn't remember that I had link and old Origin account to my steam account at this moment. That was why I wasn't asked to connect to my Origin account when launching Apex on Steam.
So in fact my problem was that I had already an Origin account linked to my steam account.
The support deleted the link, and at the next start of Apex from Steam I was asked to connect to my Origin account.
Hope this help some people !

Marchombre_Onyx

5 years ago

@JUANCECBA82 My problem is still not solved, I have contacted the ea support on fb, they told me that :

This is currently a known issue that our game team is currently investigating. We currently do not have an estimated time frame for when the issues will be resolved at this time. Please feel free to keep an eye on our Twitter page https://twitter.com/OriginInsider and forums https://answers.ea.com/t5/Origin/ct-p/origin-en for updates. So sorry that there was not more I could do to get this issue resolved for you today. If we can help in the future, please let us know. -Tee

So I guess we just have to wait that the issue is solved.

Marchombre_Onyx

5 years ago

Just a return, I have finally successfully linked my Origin account with my steam account.

I have contacted the ea support (after login in with my steam account) :

https://help.ea.com/en/contact-us/?product=apex-legends&community=true&platform=pc

I have selected "Manage my account" and then "Account linking" in order to contact them.

The problem was that I also had NFS Heat and didn't remember that I had link and old Origin account to my steam account at this moment. That was why I wasn't asked to connect to my Origin account when launching Apex on Steam.

So in fact my problem was that I had already an Origin account linked to my steam account.

The support deleted the link, and at the next start of Apex from Steam I was asked to connect to my Origin account.

Hope this help some people !

EA_Aljo
Community Manager
5 years ago
@Marchombre_Onyx

Thanks for the update! Really glad to hear you can play now. If you have any other issues, please let us know. Good luck!
JUANCECBA82
4 years ago
I'm glad you've already been able to link your Steam account to Origin.
ShinyTinyMedic
4 years ago
Had the same problem and got it working without support.
Key to the solution was, that I had to login on ea.com using the "login via steam".
then in account settings, unlinking steam:
https://myaccount.ea.com/cp-ui/connectaccounts/index
after that, firing up Apex via steam, i got ingame the "you need an account" message and a login prompt.
There I simply used my ea.com/origin login infos and got my account back!