Huge lag. On low ping.

the same for me I talk with the EAsupport  4 days ago I got gigabyte speed with 20 pings in my internet connection I did USO trace and appear as 9 pings 0 packet loss I live in Miami, so my near server is South Carolina, I even bought VPN and use just to changed IP to see if there any change and use a different server to get better connection I went to play packet loss of 0 still lagging with a ping of 20 that is insane, I switch my DNS to GOOGLE DNS to check if improve nothing even having improved speed by 67 % using "namebench" I was lagging with ping of 20 and packet loss of 0 in apex legend lobby checker,   the support team check the USO tracer and have the conclusion that is line congestion no internet problem I called my internet provider they said that Im good I check with another game nothing i got this problem only with apex legend I spent more than $ 100  for being a free game im certainly no paying one more cent there's not honest feedback they don't want to say we  mess this up  so bad we need some time to fixed, that is how it is, their  support  team is not honest at all and look like they have been told to tell players that is congestion ,how could be congestion problems the entire USA is playing APEx now ,come on I restart and  power cycle router to nothing this have been hapening for  4 days.It just don't have an answer for what could be they have no idea that's  what it is.