Huge Packet Loss on EU Servers + Workaround
I live in Israel. Usually connect to the Frankfurt 2 / 1 Datacenter and get ~70 ping and 0% packet loss on them This is now the 3rd time the game suggests I connect to Singapore / US with a 200+ pin...
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EA_Darko
Community Manager
Community ManagerHey @kdizzy07 it's your ISP's job to route your data so if they are not doing it correctly then you can run into issues.
The UO Trace is simply a tool for us to test your connection to a fixed server to see how your ISP is routing data and yours is showing some very high ping times before you reach the EA servers. Have you tried running the UO Trace with your VPN on to see if it makes a difference to the results?
Darko
Hi Darko
Attached is the UOTrace with the VPN ON. To me at least It doesn't seem to make a difference but I think that high ping is expected because easo.ea.com is a US server.
I know that by looking at free IP to map tools online and by the hops with ".us." in them. These don't appear when I UOTrace directly to the Frankfurt Datacenter (see attached UOTRace_VPN_frankfurt).
I checked this morning and I don't see the issue but I'm sure it will come back.
I'm also pretty sure the issue is not my ISP.
Yesterday when I experienced the issue I came across this website: https://gameserverping.com/apex
I saw the same ping I got in the game and it suggested a US Server. Frankfurt was around 300-500ms
When I checked other games on that website (Overwatch, Pubg, Fortnite) I saw normal ping times from EU servers (below 100ms)
I'm open to any suggestions you guys have the next time I see the problem, I'm not in love with my ISP.
P.S If anyone wonders, there are no Israel / Middle-East servers for Apex (or almost any other game). we always connect to EU servers and it works well.
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