Forum Discussion

6 years ago

I can’t play the game on ps4pro

Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Pro What is your gamertag/PSN ID/EA Account name? CrazysSpecial/killerdolphin9 Please prov...

EA_Blueberry

Community Manager

6 years ago

Hi, @killsSeeker

Try rebooting your network and power cycle the console. Let us know if that helps get this fixed for you.

Reboot the power to the modem/router

Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

PS4:

Power Cycle

Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
Turn it back on after 1 minute. Launch the game.

killsSeeker
6 years ago
I tried everything but nothing seemed to work i called my internet company and still same problem is happening. what is really weird when i try other internet companies with less download and upload everything is working good but when i use my better internet this problem happens so i don’t know what is it but i hope you know something that i can do to fix this issue
thank you.
- EA_Blueberry
  Community Manager
  6 years ago
  @killsSeeker
  
  What type of router do you have and if you log into it, does it have the latest firmware update?
  - killsSeeker
    6 years ago
    I use HUAWEI E5770S.
    what is(firmware) if it is an update yes i think my router
    is updated