Forum Discussion

6 years ago

I can’t play the game on ps4pro

Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Pro What is your gamertag/PSN ID/EA Account name? CrazysSpecial/killerdolphin9 Please prov...

killsSeeker

6 years ago

I tried everything but nothing seemed to work i called my internet company and still same problem is happening. what is really weird when i try other internet companies with less download and upload everything is working good but when i use my better internet this problem happens so i don’t know what is it but i hope you know something that i can do to fix this issue

thank you.

EA_Blueberry

Community Manager

6 years ago

@killsSeeker

What type of router do you have and if you log into it, does it have the latest firmware update?

killsSeeker
6 years ago
I use HUAWEI E5770S.
what is(firmware) if it is an update yes i think my router
is updated
- quietSkully2110
  6 years ago
  I have the same problem with the Xbox one s, after each game I have to load back into the main menu because if I try to ready up it says that the party is not ready. Nobody else is in the lobby.
  - quietSkully2110
    6 years ago
    This is what it shows.
killsSeeker
6 years ago
As you see this problem is on your side so please report it and fix it. It is so annoying i can’t play the game like this and i will not play it until this problem is fixed
- xDenimChickenx
  6 years ago
  This has been happening to me for 2 months and I cant even get support to acknowledge me. I've spent hundreds of dollars on this game, and I'm about to uninstall because of this issue. Horrible customer service....