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rayzooooo's avatar
rayzooooo
4 years ago
Solved

i cant buy apex coins from steam

it's been more than a year and I can't buy any apex coins or champion edition from in-game, everything shows in grey as provided in the screenshots, I don't know the reason but I tried a VPN and tried to log in to my account in a different country, didn't work either, please help as steam gift cards and payment methods are available if it's a Reagan thing

  • EA_Kent's avatar
    EA_Kent
    4 years ago

    Hi @rayzooooo, 


    This may be happening because of the region settings on your Steam account. 

    I'd recommend getting in touch with Steam support to see if they can take a look and make sure the region is set correctly. You can find more details on how to reach them at the Steam Support website. 

8 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @rayzooooo, 


    This may be happening because of the region settings on your Steam account. 

    I'd recommend getting in touch with Steam support to see if they can take a look and make sure the region is set correctly. You can find more details on how to reach them at the Steam Support website. 

  • rayzooooo's avatar
    rayzooooo
    4 years ago

    @EA_Atic
    I am in Tunisia, even I switched to origin, and it's giving me south Africa currency for some reason, I missed events upon events and all the battle passes since season 6 because of this, I had to buy octane edition DLC from steam so I can get 1000 coins to buy season 10 BP,  please help I don't want to miss more events and loose skins,its supposed to give me euros or dollar, as in gift cards with that currency are available here, and on my old account it used to be i USD, but now its completely unavailable , try to help please as am creating content on youtube using this account and i can't get anything to make a good apearance , i even swapped accounts to see if this get fixed but no

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @rayzooooo, 

    If the currency on your EA Account is wrong, it sounds like the region might have been changed or set incorrectly. 

    It might be best to get in touch with the EA Help team so they can pull up your account and take a look to see if there's anything they can do to fix that. You can find more details on how to set up a case with them at the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

  • ZenHuntX's avatar
    ZenHuntX
    4 years ago

    my store said is apex coin is unavailable, please find me a solution It been 7 months 

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago
    @ZenHuntX Your region may be a factor too. Can I check where you are, and if changing region/game client language helps?
  • ZenHuntX's avatar
    ZenHuntX
    4 years ago

    What should I do now that I'm from Cambodia? Do you want to switch regions?

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