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anlmanmt's avatar
anlmanmt
Seasoned Newcomer
6 days ago
Solved

I charged Apex coins and got a permanent suspension ban.

Hello, knowledgeable Apex players! I was charged for Apex coins this time, but then EA told me that I hadn't been charged and banned me permanently. First, I paid for the coins via bank debit on Ju...
  • EA_Mako's avatar
    6 days ago

    Hey anlmanmt​,

    In the situation of an account ban, please be sure you are creating an appeal with these steps so our Terms of Service team can take another look. A regular support case would not be able to change a ban.

    If there's a possibility someone else gained access to the account, please instead create a new case here and select Game Support > EA Account > I need help with my hacked account so the support team can assist with the investigation and account recovery.