3 years ago

I have linked my xbox to my pc account but no longer can access things on my xb

i linked my xbox account to my pc EA account along with many other things including twitch discord and steam yet now my xbox won’t let me access anything other then play or club. i haven’t gotten any cross platform prompts on my pc and it has been linked for about a month. i spent countless hours and have played since season one on xbox and cannot lose the memories from that account. i just wanted my levels and stuff man. now i have nothing on xbox.

cross-progression

12 Replies

TheRedLion93
3 years ago
@zixluh

Was your Xbox Account linked to a different EA Profile?
zixluh
3 years ago
no, i never linked it to an account i just played straight off xbox. i hadn’t played on xbox in awhile since i got my pc and just wanted to link it to my pcs EA account
zixluh
3 years ago
@zixluh i also have all my current pc friends and the club i’m in on xbox just can’t access anything on xbox.
TheRedLion93
3 years ago
@zixluh

Usually, when you had progress in your Xbox and don't see any of your stats and content usually means when you unlink your platform account from a certain EA Profile since it holds saved data of all your progress.

Now if you just linked your Xbox account to have access to your progress from you PC account and you didn't receive the prompt yet in the main menu, then cross progression hasn't got to you yet.

Eventually, you'll receive the prompt to merge your accounts, but their isn't an exact time lapse as to when you will get the notification. But soon it will get to you.

If you'd like more information on cross progression, you can check this quick guide: https://answers.ea.com/t5/Cross-Progression/A-Quick-Guide-to-Apex-Legends-Cross-Progression/m-p/13148659#M850

If you have any other questions, please don't hesitate to ask.
zixluh
3 years ago
@TheRedLion93 well i wasn’t the only to have played on it so if it was linked to an account before whats to happen? it tells me i can’t link my xbox account again until like 2024
ScarletWolf07
3 years ago
Help! currently im running into the trouble of my accounts not sending over skins ect. One specifically. my pathy skin twitch prime one. I got it on my xbox, my ea account is the same currently as my new apex legend account on my pc. i got the cross progression thing and it popped up with the other account. i main on pc and yes both accounts were linked prior to the due date, so any ideas? @TheRedLion93
TheRedLion93
3 years ago
@zixluh

Okay no worries.

In this case you need to contact EA Support to assist you in this situation: https://help.ea.com/en/help/faq/using-ea-help/
ScarletWolf07
3 years ago
are you saying me to contact them or ? @TheRedLion93
TheRedLion93
3 years ago
@ScarletWolf07

Yes. So they can help you link the right account you want.
zixluh
3 years ago
it just takes me into my account settings and shows me my connections. i’m sorry just it doesn’t give me a way to open a case and directly contact EA.