Forum Discussion

2 years ago

Solved

I lost all my heroes

I haven’t played this game since roughly season three on Xbox One and reinstalled to play on my Series X with a few friends. But I had a bunch of heroes, and you can see that I’m still level 33, but I have lost all my heroes, and all my weapon skins. I dunno what’s happened or if there’s some kinda bug?

edit- I know I had mirage. That was who I played the most.

OldTreeCreeper
2 years ago
@WarDemonWyper
It sounds like you need to contact EA help directly to get help with this one, as the EA staff who work here on AHQ cannot help directly with account-related issues.

You can contact EA help by:

Create a new case
https://help.ea.com/en/contact-us/

Twitter
https://twitter.com/EAHelp/

Facebook
https://m.facebook.com/EAHelpHub/
Best of luck.

5 Replies

WarDemonWyper
2 years ago
I can’t get any help huh? It’s been almost a month.
OldTreeCreeper
Hero+
2 years ago
@WarDemonWyper
It sounds like you need to contact EA help directly to get help with this one, as the EA staff who work here on AHQ cannot help directly with account-related issues.

You can contact EA help by:

Create a new case
https://help.ea.com/en/contact-us/

Twitter
https://twitter.com/EAHelp/

Facebook
https://m.facebook.com/EAHelpHub/
Best of luck.
WarDemonWyper
2 years ago
Many thanks fella, I’ll have to submit a case as I don’t use social media. But thank you for pointing me in the correct direction
OldTreeCreeper
Hero+
2 years ago
@WarDemonWyper you are welcome. Sorry you had to wait so long for a reply. Don't know how your post was missed.
Hope to see you on the field soon🥳
WarDemonWyper
2 years ago
Happens, I forgot about it myself but remembered when my friend was clowning on me for having no heroes still lol. Thanks again my guy