I lost my old settings
I did start the game and found my settings disappear , in this case i didn't even touch any files and i didn't made any changes to my computer , am playing on steam currently and this trouble happened to me once before
Forum Discussion
8 Replies
EA_IlliumEA Staff (Retired)
@YasserChani Do you notice this happen after any updates or other changes to the device?@EA_Illium
I've noticed this happens with those on a poor or unstable connection (where connection dips in and out while loading up the game) - This works similar to how the multiple badge/banners "Glitch" worked. by limiting the connection, you can add/remove data while still being on a weak connection with the few packets still being sent. Not sure if this works on a wired connection or strictly by Wifi.
Cloud storage function fails to upload new settings which causes the older settings to download/override the local/new settings in Apex. This would make settings reset, or in this instance, remove / replace settings. For his case, it has nothing to load for his config. However, this is speculation.
@YasserChani
A possible solution would be to manually set your key binds (in game), close your game, and then go to
C:\Users\User\Saved Games\Respawn\Apex\local\Settings.cfg and save that file somewhere else. Incase this happens again, you can simply drag and drop your settings, load up apex, and they should be there like normal.
Hope this helps.- @EA_Illium this issue happened randomly for now , without any changes to device
- EA_Illium@Tradables Interesting it may be tied to connection, I can share this with the team. Have you had this happen when the connection seemed slow?
- EA_Illium@YasserChani Do you know if you connection should be solid like @Tradables suggested, also to check do you have any running anti-virus on the device to allow Origin and Apex through?
- @EA_Illium It was hard to say. I was still using my ISP's router/modem and their router (even by their own team) was just a awful piece of equipment and even they recommended i get my own router. Once upgrading to my own router, and still using their modem, getting a long enough ethernet cable to route up the wall from the router into my room where my pc is, my internet connection has been almost flawless. Before i would always get the "party member preloading" which i still havnt fully understood on how its fixed but i will be looking into it myself sooner or later. when i can get time to do so, a lot of friends still struggle with this being a thing and they have to leave the lobby and re join or restart their game.
- @EA_Illium i do have anti-virus softwares
- @YasserChani Check in the anti virus approved or denied softwares and applications (can even do this for your firewall as well)
And look for easyanticheat.exe and r5apex.exe
This is easiest if you go to the download location of the game. Both of these applications are In the same folder.
Make sure they're set to approved in your anti virus and click OK. And try re loading up apex once again. PC may or may not request a restart to apply changes depending. These situations vary but a restart once in awhile doesn't hurt.
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