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vsndark's avatar
vsndark
1 year ago

I never received my xbox progress

I never received any of my Xbox items from my Apex Account on my steam account. Ive spent so much money on this account please help me man.
cross-progression
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
1 year ago

Hey @vsndark,

If you sign in here, do you see your Xbox and Steam linked to the same EA account?

If they are both linked, was your Xbox linked to a different EA account before you linked it to this one?

  • vsndark's avatar
    vsndark
    1 year ago

    My xbox account is connected, at first i had the wrong xbox account connected but i fixed that. 

    • EA_QueenBee's avatar
      EA_QueenBee
      Icon for Community Manager rankCommunity Manager
      1 year ago
      @vsndark,

      Right, in that case it sounds like your Xbox was linked to a different EA account at first. Game progress is stored at the EA account level, so if you played on that account before linking it here, none of that progress would have carried over, as it would be linked to that other EA account, which would explain why you're not seeing the content that you unlocked there.
      • vsndark's avatar
        vsndark
        1 year ago

        so if i figure out what was account the xbox was linked to then i can connect it to my steam account and then get the progress?

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