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Smeetzy's avatar
Smeetzy
4 years ago

I spent $160 on apex coins

I purchased $160 worth of apex coins and they didn't come through. I restarted my device 2 times and closed the app 3 times and undownloaded the game and downloaded it again and I didn't get anything...
Smeetzy's avatar
Smeetzy
4 years ago

I originally had the 250 but I am currently missing the other ones bought.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @Smeetzy  for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

It's best to have your proof of purchase ready: https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

 

Darko

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