Forum Discussion

5 years ago

I still having problems with 7.1 audio!!

My THX 7.1 Sorrund audio still not working, all the channels produce the same sound. Again I set the game in stereo to play. Any information about this? This is since the season 7 upgrade. Today I up...

AngelBMA

5 years ago

Here is the DXdiag and msinfo

[Admin - removed MSINFO as this file contains some information we wouldn't want to be publicly shared]

DxDiag.txt106 KB

EA_Kent

Community Manager

5 years ago

@AngelBMA

Thank you! I appreciate that.

Can you check something else for me when you've got the chance? I'm curious what Windows is currently seeing as the active driver for your Razer headset.

1. Open the Windows Control Panel and click on Hardware and Sound

2. Under Devices and Printers click on Device Manager

3. Click on Sound, video, and game controllers

4. Look for your Razer audio device and right click on it

5. Click on Properties

6. Click the Driver tab

What does it show there as the driver provider and driver date?

/Kent

AngelBMA
5 years ago
Here are the both, THX Spatial audio Driver and Razer Nari driver, is the same audio system.
EA_Kent
Community Manager
5 years ago
@AngelBMA

Got it, thanks! It looks like they're both using the correct drivers, so that's good. I was wondering if either of them might have been using the Windows driver instead of their own, but it doesn't look like that's happening in this case.

I'll pass this information along for a look.

/Kent