Forum Discussion

Repavo6's avatar
2 years ago
Solved

I unlinked my xbox account to EA to move my xbox progress to another EA account.

I saw that crossprogress was already available so I tried to connect my steam account to my xbox account to link them but I had the accounts on different EA accounts, so I unlinked them from the original accounts and linked them to a new one but I don't see any of the two progresses.
I recently saw that combining accounts can take time so I have two questions.
Can what I did work and should I wait?
If it doesn't work can I get my xbox progress back, I wouldn't want to lose it since I had purchases and 800+ hours of gameplay.

I also tried to move my xbox account to the EA account where the steam account was but I couldn't because I had another xbox account that I don't remember.
I know I probably screwed up, but I was too excited and didn't think clearly.

17 Replies

  • BrownSugar1330's avatar
    BrownSugar1330
    2 years ago
    @thewavy0n3x14 Some have had lucky EA advisors undo the timer. Others have had people say you have to wait 6 months. I think you just need to bother them enough
  • BrownSugar1330's avatar
    BrownSugar1330
    2 years ago
    @iiiHatastudiii It just feels like a poor attempt at cross progression that they made because the community pressured them into it. Almost all big games have cross progression now. It’s just a PR stunt is the vibe I’m getting.
  • @EA_Pythia so i unlinked my xbox account from an old ea account and linked it to my current one that has my steam account and all my pc apex stuff on it. from what im reading is that i will need help to link it back to the original ea account that the xbox one was on. also if i link my steam account to the old ea account will i still get cross progression or am i out of luck...? what would be the steps going forward from here?
  • skygulati's avatar
    skygulati
    2 years ago

    Go to EA Help, click Origin, and "I can't log in to my account". There you will have access to do a live chat! They were 100% more helpful than EA Help on email and will help you unlink your account. Although I have done this and relinked it back to my original account; I still have no progress..... I wish the best of luck to you though. 

  • Why do I receive the below?

    "Your accounts can’t be linked because your Xbox account ReXXXXXXXX9 already linked to your EA Account for ba*****@disabled.ea.com. An EA Account can only be linked to one Xbox account in its lifetime.

    I have tried to contact help but receive nothing. How to I have an email that is @disabled.ea.com? Seems as if EA just loves causing issues. Why not purge the data that is connected to a non valid email?

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @wparker052489,

    that e-mail means the xbox account is linked to an EA account of yours that has been inactive for so long that it's been disabled. If you contact EA Support (chat is the easiest, as e-mails can take a few days) they should be able to help you. If you e-mailed them, please wait a few days for an answer.