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coziestbloom173's avatar
coziestbloom173
2 years ago
Solved

inability to login on xbox one due to a disabled email associated with ea

I am having trouble just trying to play apex on my xbox with my associated gamertag. when i try to link or unlink my accounts, ea comes back with an error message that my username is linked with a ra...
  • FrianBantana's avatar
    FrianBantana
    2 years ago

    Thanks @EA_Mako and @Kstan777 .

    I was able to submit a new Case after going to the EA Help home page -> searching for and selecting my game -> selecting I need help logging into my EA account -> and then selecting the Chat with us tile. The support person was able to unlink my disabled EA account from my platform account. 

FrianBantana's avatar
FrianBantana
2 years ago

Hello @EA_Mako ,

I am having the same problem as @coziestbloom173 . In my case, EA's error message is telling me that the EA account a7*****@disabled.ea.com is already linked to my PlayStation Network account. I don't remember ever creating this a7*****@disabled.ea.com account, and this situation is preventing me from linking my newly created EA account to my PlayStation Network account. I don't know how to unlink the disabled account from my PlayStation account.

I clicked the link that you supplied in your response, but I am redirected to the EA Help home page in both Chrome and Firefox (https://help.ea.com/en/help-home/?r=1). Navigating to the "My Cases" section and then selecting "Start New Case" also redirects me right back to the EA Help home page. It appears there is a bug that is preventing new cases from being opened. 

  

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @FrianBantana,

The EA Help home page should be the correct page for that link, but instead of heading to "My Cases" from there, try going through the products listed under the Game Support section and either selecting or searching for The EA app.

You should have a variety of topics available to open a case with at that point, either I need help logging into my EA Account or I want to update my EA Account information should let you get in touch with support regarding this particular situation.

  • FrianBantana's avatar
    FrianBantana
    2 years ago

    Thanks @EA_Mako and @Kstan777 .

    I was able to submit a new Case after going to the EA Help home page -> searching for and selecting my game -> selecting I need help logging into my EA account -> and then selecting the Chat with us tile. The support person was able to unlink my disabled EA account from my platform account. 

    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      2 years ago
      Glad to hear it @FrianBantana, thanks for the update!

    • mpainer's avatar
      mpainer
      2 years ago

      Thank You that was the only to fix my disabled issue

      Cheers

    • 66555rhjdffvvv's avatar
      66555rhjdffvvv
      2 years ago

      THERE'S NO CHAT WITH US TILE

      • FrianBantana's avatar
        FrianBantana
        2 years ago

        MAYBE TRY A DIFFERENT GAME ON THE EA HELP PAGE. I SELECTED F1 24 AND I SEE IT THERE. I DOUBT THE GAME YOU CHOOSE MAKES A BIG DIFFERENCE FOR THIS PARTICULAR ISSUE. 

  • 26518eb7b4990af's avatar
    26518eb7b4990af
    2 years ago
    @EA_Mako I have been trying to reach out for help for a few days and everytime I try to look for the live chat it is never there and when I create a case I get no response then it is all of a sudden resolved, I have no idea what to do, I just got madden 24 and want to play it.

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