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coziestbloom173's avatar
coziestbloom173
2 years ago
Solved

inability to login on xbox one due to a disabled email associated with ea

I am having trouble just trying to play apex on my xbox with my associated gamertag. when i try to link or unlink my accounts, ea comes back with an error message that my username is linked with a ra...
  • FrianBantana's avatar
    FrianBantana
    2 years ago

    Thanks @EA_Mako and @Kstan777 .

    I was able to submit a new Case after going to the EA Help home page -> searching for and selecting my game -> selecting I need help logging into my EA account -> and then selecting the Chat with us tile. The support person was able to unlink my disabled EA account from my platform account. 

FrianBantana's avatar
FrianBantana
2 years ago

Thanks @EA_Mako and @Kstan777 .

I was able to submit a new Case after going to the EA Help home page -> searching for and selecting my game -> selecting I need help logging into my EA account -> and then selecting the Chat with us tile. The support person was able to unlink my disabled EA account from my platform account. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago
Glad to hear it @FrianBantana, thanks for the update!

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