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NSX_014's avatar
NSX_014
4 years ago

Infinite loading screen after the Raiders event update

After downloading the update, I can not enter the lobby. Before the update, everything was ok.  I tried everything: reinstall the game, clear the steam cache, flushdns, restart the router. I don't k...
NSX_014's avatar
NSX_014
4 years ago

Please help ! 

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
4 years ago

Sorry for the slow reply, I was away for a few days.

If you try creating an alternate account as a test, does that encounter the same issues? Also, I believe you're using Steam, if you install and log in via Origin instead do you encounter the same issue?

  • Moulace's avatar
    Moulace
    4 years ago

    Hello David . I was recently talking to one guy from eahelp , and he knows the right fix for many people. But i dont remember the fix completely but it start like this : Start apex wait for loading screen disconnect internet cable and wait 4 seconds ? maybe like that  but there is 2 more steps and i dont remember you can maybe ask him his name is Vipin.

    • deivifp83's avatar
      deivifp83
      4 years ago

      same issue here

      I have not been able to play all day
      I have made several attempts and it never gets past the loading screen.

    • EA_David's avatar
      EA_David
      Icon for Community Admin rankCommunity Admin
      4 years ago
      @Moulace Hey I checked the ticket in question, I don't think those steps are going to help in this case. Can I check if you were able to try via Origin?

      @deivifp83 Can you try power cycling your router, and it might help to restart your system too, in case there's something weird on that end.
      • MeruMeruYes's avatar
        MeruMeruYes
        4 years ago
        @EA_David Hi! I'm also having the same issues right now. I was able to play a few hours ago, took a break, when I next launched the game it was stuck on infinite loading. I am using Steam to play the game.

        The things I've tried:

        Launched through GeForce Experience
        Restarted modem
        Verified integrity of files
        Flushed DNS
        Removing ethernet cable while loading, waited for error, put it back in and retried

        None of them worked. Can you please help?

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