Infinite Loading Screen

HI 6987878​,

Thanks for reaching out and sharing your DxDiag!

I noticed you tagged both @EA_Salmon and @lunadustcat. Just wondering, did you happen to come over from the Steam Community?

I've had a look through your DxDiag, and I didn't notice any obvious issues reported in the display section.

Since you're experiencing an infinite loading screen in Apex Legends, here are a few troubleshooting steps worth checking:

• Repair the game files: If you're playing through Steam, go to Library → right-click Apex Legends → Properties → Installed Files → Verify integrity of game files. For the EA app, you can follow this: 

  Games that won't download, install, or load in the EA app

• Clear the EA app cache: If you're using the EA app, you can follow the steps in this: How to clear your cache to fix your game download or upload
• Check your graphics drivers: Make sure your AMD graphics drivers and Windows are up to date.
• Troubleshoot your connection: You can also try the steps in this connection troubleshooting guide.

Could you also help clarify a few things?

• Does the game get stuck on the initial loading screen, or does it happen after reaching the main menu?
• Are you launching Apex Legends through Steam or the EA app?
• Could you list the troubleshooting steps you've already tried so far, and whether any of them made a difference? This will help us avoid repeating steps you've already taken.

Thanks again for providing the details. Let us know how it goes, and we'll see what we can try next!