Forum Discussion

Community Admin

5 years ago

Info Gathering: PC Crashing before getting to lobby

Hi guys, we'd like to gather some information on a specific subset of crashes, where folks' game clients crash out at or before the login screen. If you are consistently experiencing this issue, ...

EA_Kent

Community Manager

5 years ago

@NeuroFuzzy

Thanks! I appreciate it.

Have you had the chance to try starting up your PC in a Clean Boot to test and see if that makes any difference? For more information on how to set one up check out the EA Help website. Let me know if you're still seeing any crashes happening afterward.

/Kent

NeuroFuzzy

5 years ago

@EA_Kent have tried, still the same result. are you sure this isn't something on your end like what I posted? https://answers.ea.com/t5/Technical-Issues/Apex-wont-launch-on-my-account-but-will-with-another/m-p/9568952#M85369
Seems this user can play just fine using another account....could it be possible there's some issues with affected users' accounts?

eschee
5 years ago
@NeuroFuzzy

Correct. I can play on another account but not my main.
eschee
5 years ago
@NeuroFuzzy im chatting with support right now. He says my account looks fine.
- NeuroFuzzy
  5 years ago
  @eschee so it's literally something in the update....i still don't get why your main account doesn't work, but your sister's does....
  - eschee
    5 years ago
    @NeuroFuzzy
    
    Talked with support last night with no succes. They told me to remove origin cache, didnt work. run as admin etc etc, nothing worked.