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5 years ago

Info Gathering: PC Crashing before getting to lobby

Hi guys, we'd like to gather some information on a specific subset of crashes, where folks' game clients crash out at or before the login screen. If you are consistently experiencing this issue, ...

5 years ago

@EA_Kent have tried, still the same result. are you sure this isn't something on your end like what I posted? https://answers.ea.com/t5/Technical-Issues/Apex-wont-launch-on-my-account-but-will-with-another/m-p/9568952#M85369
Seems this user can play just fine using another account....could it be possible there's some issues with affected users' accounts?

5 years ago

@NeuroFuzzy

Correct. I can play on another account but not my main.

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