Forum Discussion

ForestBoy8083's avatar
6 years ago

Ingame Steps sound more or less nonexisting

So i have massive problem with the sound on ppls steps in game on apex legends and so does thousands of other players i constantly see complains about this problem, so the problem is that i barely and most of the time hear no enemy steps at all not even when they move right next to me runing behind me or on the floor above me and its so insanely annoying to sit down in a room after a fight to shield up and you cant hear the entire 3rd enemy team runing up the stairs until they either shoot and me or opens the door into said room and at that point its to late, it gives no chance of escape or anything, some players claim to hear footsteps super clear but majority no steps or barly any at all, a good example of that is today when i was at The cage ( the big tower ) i was on the bottom floor i hear no steps on the top i go half way up the zip line 3/4 way up etc and still no foot step then i land next to a player and at same time i hear a team mate say in mic "didnt you hear the enemy team walking around up there" and im like wtf how can he hear steps that is on ground level about 30 meters behind me when i cant hear * even almost all the way up, its a massive problem that need to be fixed and i hope it will be permantly fixed there is so many games lost due to not being able to hear when enemys are runing up while on other games like for example cs go cod etc they have quite loud steps that you can easliy hear while on apex i cant even hear a person on other side of a wall unless they bunsh use abilitys or shoot 

24 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @ForestBoy8083 

    HyperX does have a software called NGenuity, but as far as I know that's just for controlling RGB. I don't think it has any audio features. 

    This mic volume issue is something I've been seeing with Windows 10 for quite a while. I had the same issue myself several years ago, but for me it stopped happening at some point in the past. It seems like it's something in Windows itself, so there are a few other things we can try. 

    Sometimes there can actually be a Privacy setting issue that prevents the mic from being accessed. Can you check this as well? 

    1. Go to Windows Settings and click on Privacy

    2. Click on Microphone and make sure that it says Microphone access for this device is on.

    3. Enable the toggle for Allow apps to access your microphone

    4. Under Choose which apps can access your microphone make sure that Desktop App Web Viewer is enabled

    5. Scroll down further and make sure you have Allow desktop apps to access your microphone enabled

    Let me know if that helps once you've had the chance to try it out. 

    /Kent

  • its a little bit better but not much just tested with a friend and he say its a little bit lower in game compared when we use discord by he also got me on 200% sound in disc so id say not that good 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @ForestBoy8083 

    Got it, thanks for trying that out. 

    There is one more thing we can try that could help. In some cases it looks like having Fast Startup enabled in Windows may be related to this issue. If you're comfortable with disabling that option it might be worth a try as well. 

    If that's something you'd like to try you can disable it using the following steps: 

    1. Go to your Windows Settings and select System

    2. Go to Power & Sleep, then click on Additional Power Settings

    3. Click on Choose what the power button does

    4. Click on Change Settings that are currently unavailable 

    5. Uncheck the box for Fast Startup and save your changes. 

    After that try shutting down and restarting your PC and see if you're still having trouble changing the mic volume. Let me know how that goes if you're able to give it a try. 

    /Kent

  • I now also have issue with the new treasure event Daily challenge with timer for reset being 1 week so i cant progress The missions and have atm missed out on a full days missions

    and i tested what you said it still did not allow me to increase the mic volume