Forum Discussion

Seasoned Newcomer

5 years ago

Solved

Input reading issues

Hey, I really couldn't find any fix or start of a clue for this, sometimes it stops reading my forward input so my character stops and I have to release and hold W again to move again. Really problem...

EA_Kent
5 years ago
Got it, thanks!

Looking at the diagnostics in the DxDiag the only thing that really jumped out was a fault with microsoft.windows.immersivecontrolpanel. I'm wondering if this might be related somehow if Windows settings are getting corrupted or damaged.

When you've got a chance could you try running the Windows System File Checker to see if that helps at all? If there is a corrupted system file that might be related that could help with this. You can find more details on how to run it over at the Microsoft Support website .

Let me know how that goes when you have a chance.

/Kent

EA_Kent

Community Manager

5 years ago

Hi @ivhen2.

When you have a chance could you grab a DxDiag and share it here so we can take a look? For more info on how to pull one up check out the EA Help website.

Once you have the file please attach it to this thread. Thanks!

/Kent

ivhen2

Seasoned Newcomer

5 years ago

Hi Kent,

Here's my dxDiag report, since last time I reinstalled the game and tried to use my keyboard through PS/2 instead of USB but the problem kept happening, even though it seems to be a lot less frequent. This is really strange ^^

I don't think it says in the report but my keyboard is a Leopold FC900R.

DxDiag.txt107 KB

EA_Kent
Community Manager
5 years ago
Got it, thanks!

Looking at the diagnostics in the DxDiag the only thing that really jumped out was a fault with microsoft.windows.immersivecontrolpanel. I'm wondering if this might be related somehow if Windows settings are getting corrupted or damaged.

When you've got a chance could you try running the Windows System File Checker to see if that helps at all? If there is a corrupted system file that might be related that could help with this. You can find more details on how to run it over at the Microsoft Support website .

Let me know how that goes when you have a chance.

/Kent
- ivhen2
  Seasoned Newcomer
  5 years ago
  Hey !
  
  I ran the test and it fixed some corrupted windows files, so far I played for about 45 minutes or so but I didn't get the input reading issue a single time so this is looking really good ^^
  I linked the CBS log if you want to see it.
  Thanks a lot for your help this might be it !
  CBS.log3.5 MB
  - EA_Kent
    Community Manager
    5 years ago
    @ivhen2
    
    Thanks for following up!
    
    I'm glad to hear it's been working better for you now. Hopefully it doesn't start happening again, but if it does feel free to give us a shout here. 👍
    
    /Kent