Forum Discussion

2 years ago

Instant bank transfer not working

Hello dear Apex Community, I wanted to ask if anyone has exactly the same problem as me. Yesterday I wanted to buy Apex Coins using Instant bank transfer, but I am not redirected to log in to my b...

TheRedLion93

2 years ago

@MjuFlax

There are steps that need to be taken when it coms to situation like this.

Look for the steps that is marked with Premium currency or items purchased with real-world money on EA Support.

If the situation isn't resolved based on the few steps shown, see if contacting support with whatever platform you're using to purchase Apex Coins. (i.e Xbox, PlayStation or Steam)

Please let me know if you need further assistance.

MjuFlax

2 years ago

@TheRedLion93

So nothing has been debited from my account yet because the order is still open because I couldn't get into the menu to select my bank account. I've tried several times now but I'm always skipped straight to the Apex coins purchase screen

TheRedLion93
2 years ago
@MjuFlax

Usually in situations like this you need to wait at least 24 hours for the transaction to go through and then receive your content.

Mind if I ask where did you purchase the Apex Coins and on what platform?
- MjuFlax
  2 years ago
  @TheRedLion93
  
  but nothing will change if I wait because I didn't have to enter my bank account details and I was thrown straight out of this menu and only have open orders and I bought them through EA
  - TheRedLion93
    2 years ago
    @MjuFlax
    
    Understood! Like I said in my previous post, usually can take up to 24 hours judging by the image you presented to me since you bought them today.
    
    If you'd like you can get in contact with EA Support through email and see if they can further assist you by looking into your account:
    https://help.ea.com/en/help-contact-us/?product=apex-legends&category=missing-content&topic=missing-purchased-items