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brickmortar's avatar
brickmortar
5 years ago
Solved

INVALID_POINTER_READ_c0000005_r5apex.exe crash

Hi i recently built a new system with the following specs ryzen 3100 msi b550 gaming carbon ballistix 16gb 3600 c16 wd blue 1tb nvme corsair tx750m rx 480 8gb It played apex fine no crashing,...
  • EA_Illium's avatar
    EA_Illium
    5 years ago

    @brickmortar Thank you again for confirming, I have shared this with the team, It's possible what we are running into is the same or similar to reports here. 

    There was an update yesterday, that was meant to fix some of the crashes as well as some other issues, I know swapping Hardware is a pain, but you can test and see if it keeps happening. If So I would recommend following the above link for updates or any workarounds shared, once the crashing should be completely taken care I can return here to update. 

    For visibility, I will resolve this post with this reply, but both you and others can add here or the above post if anything changes. 

brickmortar's avatar
brickmortar
5 years ago

Hi

Tried the three latest bios's from the msi website, the psu is a corsair tx750m i have monitored the voltage with hwinfo while playing voltages are well within spec.

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

@brickmortar Thank you again for confirming, I have shared this with the team, It's possible what we are running into is the same or similar to reports here. 

There was an update yesterday, that was meant to fix some of the crashes as well as some other issues, I know swapping Hardware is a pain, but you can test and see if it keeps happening. If So I would recommend following the above link for updates or any workarounds shared, once the crashing should be completely taken care I can return here to update. 

For visibility, I will resolve this post with this reply, but both you and others can add here or the above post if anything changes. 

  • brickmortar's avatar
    brickmortar
    5 years ago

    The problem is still present after the latest patch, not the same issue as in your link i get in to a match before the game crashes can; run about collect guns, shoot, kill, then it will randomly freeze the audio will continue playing for a few seconds then apex closes to desktop.

  • brickmortar's avatar
    brickmortar
    5 years ago

    Have a work around, set fixed all core overclock either in bios or ryzen master.

  • maxag0nTTV's avatar
    maxag0nTTV
    5 years ago

    When you say you've found a work around for this issue, could you provide a little more detail please? I'm running into an identical issue and would like to solve it, if possible.

  • Holsssx's avatar
    Holsssx
    5 years ago

    Sorry for the necro, having the exact same issues here, what did you to do to fix this?

  • Darkness93_yt's avatar
    Darkness93_yt
    Rising Traveler
    5 years ago

    I'm getting it too, here's one I prepared earlier (from about 20 mins ago): https://drive.google.com/file/d/16WXI1q2sbUPpnWqVRIMrulpF1q9civFJ/view?usp=sharing

    Main part of the error is still INVALID_POINTER_READ as below:

    SYMBOL_NAME:  r5apex!LauncherMain+20537

MODULE_NAME: r5apex

IMAGE_NAME:  r5apex.exe

STACK_COMMAND:  ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_r5apex.exe!LauncherMain

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  1.0.0.0

FAILURE_ID_HASH:  {c0fd3d4d-3768-5c0f-c677-2f2c69417268}

Followup:     MachineOwner
---------
     
  • dusa303's avatar
    dusa303
    2 years ago

    Hello! When the RAM frequency is more than 3100 MHz, the game crashes without errors, even to the point that it causes the operating system to BSOD “MEMORY_MANAGEMENT” or “KERNEL_SECURITY_CHECK_FAILURE”, but saves the DMP files. The crash report is attached.

    FAILURE_BUCKET_ID:

    • INVALID_POINTER_READ_c0000005_d3d11.dll!CUseCountedObject_NOutermost::CDeviceChild_::Release
    • INVALID_POINTER_READ_c0000005_r5apex.exe!Unknown
    • SOFTWARE_NX_FAULT_c0000005_r5apex.exe!Unknown
    Computer Summary:
    CPU: Intel Core i7-12700KF, 4900 MHz
    GPU: NVIDIA GeForce RTX 3060 (12 GB)
    Motherboard: MSI Pro Z790-A WiFi DDR4
    DIMM2 & DIMM4: G.SKILL Trident Z Neo 32GB (2x16GB) DDR4 3200 MHz (F4-3200C16-16GTZN)
    PSU: GIGABYTE UD850GM 850W
     
    Previously, this problem was observed on the combination:
    CPU: Intel Core i7-7700K, 4500 MHz
    GPU: NVIDIA GeForce RTX 3060 (12 GB)
    Motherboard: ASUS TUF Z270 Mark 1
    DIMM2 & DIMM4: G.SKILL Trident Z Neo 32GB (2x16GB) DDR4 3200 MHz (F4-3200C16-16GTZN)
    PSU: Chieftec A-135 Series 1000W

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