Forum Discussion

5 years ago

Solved

INVALID_POINTER_READ_c0000005_r5apex.exe crash

Hi i recently built a new system with the following specs ryzen 3100 msi b550 gaming carbon ballistix 16gb 3600 c16 wd blue 1tb nvme corsair tx750m rx 480 8gb It played apex fine no crashing,...

apex.txt7 KB

DxDiag3.txt77 KB

EA_Illium
5 years ago
@brickmortar Thank you again for confirming, I have shared this with the team, It's possible what we are running into is the same or similar to reports here.

There was an update yesterday, that was meant to fix some of the crashes as well as some other issues, I know swapping Hardware is a pain, but you can test and see if it keeps happening. If So I would recommend following the above link for updates or any workarounds shared, once the crashing should be completely taken care I can return here to update.

For visibility, I will resolve this post with this reply, but both you and others can add here or the above post if anything changes.

Mantikhore

4 years ago

Same here! Apex usually crashes after a couple of games

i5-8500
Asus Cerebus1070Ti

16 GB 2666

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff7ecd2f5fe (r5apex+0x00000000003af5fe)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000001
Parameter[1]: 0000000000000038
Attempt to write to address 0000000000000038

PROCESS_NAME: r5apex.exe

WRITE_ADDRESS: 0000000000000038

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000001

EXCEPTION_PARAMETER2: 0000000000000038

STACK_TEXT:
00000059`1934dbb0 00007ff7`ecd26ea6 : 00000000`00000029 00000000`00000021 00000000`002dc6c0 00000000`00000100 : r5apex+0x3af5fe
00000059`1934e4c0 00007ff7`ecb58882 : 00007ff7`f57853c0 00000000`01000000 00000000`00800d70 00000000`00800ba0 : r5apex+0x3a6ea6
00000059`1934f6a0 00007ff7`ecd2594f : 00800ad0`00800f00 00000000`00000000 ffffffff`ffffffff ffffffff`ffffffff : r5apex+0x1d8882
00000059`1934f6d0 00007ff7`ecda498d : 00000000`00000000 00000000`36630000 00000000`00000000 00000000`00000000 : r5apex+0x3a594f
00000059`1934f730 00007ffd`28227034 : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`ecda4950 : r5apex+0x42498d
00000059`1934f770 00007ffd`29682651 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000059`1934f7a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21

SYMBOL_NAME: r5apex+3af5fe

MODULE_NAME: r5apex

IMAGE_NAME: r5apex.exe

STACK_COMMAND: ~17s ; .ecxr ; kb

FAILURE_BUCKET_ID: NULL_CLASS_PTR_WRITE_c0000005_r5apex.exe!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {9531f124-3878-e36a-2bfb-f36d8a933727}

Followup: MachineOwner
---------

SYLVINGT

4 years ago

Same problem since I installed season 12 :

ASUS ROG STRIX G15

Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz

NVIDIA GeForce RTX 2070

*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullClassPtr

    Key  : AV.Fault
    Value: Write

    Key  : Analysis.CPU.mSec
    Value: 5265

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 83333

    Key  : Analysis.Init.CPU.mSec
    Value: 140

    Key  : Analysis.Init.Elapsed.mSec
    Value: 50598

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 257

    Key  : Timeline.Process.Start.DeltaSec
    Value: 4899

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 1.0.0.0


FILE_IN_CAB:  752bc82e-6df5-45cb-8e0c-61ed29833ec5.dmp

CONTEXT:  (.ecxr)rax=0000000000001801 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000001a65 rsi=00007ff6beea3870 rdi=0000000000000001
rip=00007ff6b3aaf5fe rsp=000000f7f4b3dba0 rbp=0000000000000002
 r8=0000000000000025  r9=0000001802d7c238 r10=0000000000000069
r11=000000b8a8351cd0 r12=00007ff6bee97850 r13=0000000000000000
r14=00007ff6b3aa4ad0 r15=000000f7f4b3e4e0
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
r5apex+0x3af5fe:
00007ff6`b3aaf5fe 66895138        mov     word ptr [rcx+38h],dx ds:00000000`00000038=????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ff6b3aaf5fe (r5apex+0x00000000003af5fe)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000000000038
Attempt to write to address 0000000000000038

PROCESS_NAME:  r5apex.exe

WRITE_ADDRESS:  0000000000000038 

ERROR_CODE: (NTSTATUS) 0xc0000005 - L'instruction   0x%p emploie l'adresse m moire 0x%p. L' tat de la m moire ne peut pas  tre %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000038

STACK_TEXT:  
000000f7`f4b3dba0 00007ff6`b3aa6ea6     : 000000f7`00000029 00000000`00000025 00000000`002dc6c0 00000000`00000100 : r5apex+0x3af5fe
000000f7`f4b3e4b0 00007ff6`b38d8882     : 00007ff6`b38d8870 00000000`01000000 00000000`00e975a0 00000000`00e97420 : r5apex+0x3a6ea6
000000f7`f4b3f690 00007ff6`b3aa594f     : 00e97350`00ebba80 00000000`00000000 ffffffff`ffffffff ffffffff`ffffffff : r5apex+0x1d8882
000000f7`f4b3f6c0 00007ff6`b3b2498d     : 00000000`00000000 00000000`23920000 00000000`00000000 00000000`00000000 : r5apex+0x3a594f
000000f7`f4b3f720 00007ffc`bf847034     : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff6`b3b24950 : r5apex+0x42498d
000000f7`f4b3f760 00007ffc`bfc22651     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
000000f7`f4b3f790 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


SYMBOL_NAME:  r5apex+3af5fe

MODULE_NAME: r5apex

IMAGE_NAME:  r5apex.exe

STACK_COMMAND:  ~23s; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_CLASS_PTR_WRITE_c0000005_r5apex.exe!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  1.0.0.0

FAILURE_ID_HASH:  {9531f124-3878-e36a-2bfb-f36d8a933727}

Followup:     MachineOwner
---------

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,270 PostsLatest Activity: 11 seconds ago