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I_FreeMetal_I's avatar
I_FreeMetal_I
5 years ago

Issue with Apex Legends voice chat

Hello. I'm reaching out to you because my voice chat is working terribly ingame. Any people in my squad talking to me, seems to have a very very low volume and i can't hear anything, However, in the...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@I_FreeMetal_I 

Thanks for following up and letting me know! 

I'm glad to hear it helped with the voice volume, but I'm sorry that your sound is still a little off. I know how maddening it can be to try to sort out sound issues. When you Clean Boot your PC do you recall disabling any software that might have been affecting your audio? 

/Kent

I_FreeMetal_I's avatar
I_FreeMetal_I
5 years ago
@EA_Kent Corsair ICUE program. Without it every windows / apex etc sounds are very weird. Disabling it doesn't really affect incoming voice chat !

I also have Realtek booting every time but closing it / booting without it doesn't seem to affect anything.

I'm apparently not the only player having issues haha :D

Thanks for you help !
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @I_FreeMetal_I 

    It sounds like ICUE may be the culprit. I use this software on my PC as well, but it only works with my keyboard, so I'm afraid I'm not really familiar with its options for headsets. 

    When you created the profile for your headset what sort of options did you have for managing that device? 

    /Kent

    • I_FreeMetal_I's avatar
      I_FreeMetal_I
      5 years ago
      @EA_Kent There are a few preset profiles affecting different sound range but even the default one wich by the looks of it doesn't change anything seems to be problematic. It's pretty weird because without the software booted my whole headset seems to not be working correctly at all ..
      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @I_FreeMetal_I 

        Hmm, I wonder if there might be an issue with the normal sound drivers in Windows. 

        When you've got a chance can you try uninstalling and reinstalling those sound drivers to see if that makes any difference at all? You can find more info on how to reinstall them over at the Microsoft Support website. The section on that page titled Fix your audio drivers has more details. 

        Let me know if that helps at all once you've had a chance to try it out. Thanks again. 

        /Kent

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