Issue with Apex Legends voice chat
Hello. I'm reaching out to you because my voice chat is working terribly ingame. Any people in my squad talking to me, seems to have a very very low volume and i can't hear anything, However, in the...
Forum Discussion
@EA_Kent Corsair ICUE program. Without it every windows / apex etc sounds are very weird. Disabling it doesn't really affect incoming voice chat !
I also have Realtek booting every time but closing it / booting without it doesn't seem to affect anything.
I'm apparently not the only player having issues haha :D
Thanks for you help !
I also have Realtek booting every time but closing it / booting without it doesn't seem to affect anything.
I'm apparently not the only player having issues haha :D
Thanks for you help !
EA_Kent
Community Manager
Community ManagerIt sounds like ICUE may be the culprit. I use this software on my PC as well, but it only works with my keyboard, so I'm afraid I'm not really familiar with its options for headsets.
When you created the profile for your headset what sort of options did you have for managing that device?
/Kent
- @EA_Kent There are a few preset profiles affecting different sound range but even the default one wich by the looks of it doesn't change anything seems to be problematic. It's pretty weird because without the software booted my whole headset seems to not be working correctly at all ..
- EA_Kent
Hmm, I wonder if there might be an issue with the normal sound drivers in Windows.
When you've got a chance can you try uninstalling and reinstalling those sound drivers to see if that makes any difference at all? You can find more info on how to reinstall them over at the Microsoft Support website. The section on that page titled Fix your audio drivers has more details.
Let me know if that helps at all once you've had a chance to try it out. Thanks again.
/Kent
- @EA_Kent I just tried doing what you advised and apparently there is no remarkable changes .. Are you aware if anyone has ever found a solution to this issue ?
Thanks anyway for your help so far ! 🙂 - EA_Kent
What's happening if you don't run ICUE after you reinstalled the Windows sound drivers? Are you still not hearing any sound at all?
/Kent
I definitely do have sound but it feels like the headset went from 7.1 to stereo mode, everything sound .. flat....
- EA_Kent
Gotcha. That's most likely because ICUE is replicating surround sound channels that Windows isn't.
Does ICUE let you adjust channel volume individually in your profiles?
/Kent
Yes, i can change various channels.
This is a picture found on Internet showing what it looks like. The "Default" profile i tried on Apex legends is set to 0 dB on every channels ..
- EA_Kent
Does it give you any sort of digital surround sound or 3D audio options in ICUE?
/Kent
- @EA_Kent Yes there is a surround option. I think it is enabled by default and is mostly what enhance the audio. Do you think Apex is somewhat not compatible with this option ?
- EA_Kent
I'm not sure, but what you're describing sounds like audio is trying to go through channels that may not actually exist. Have you tried disabling the surround options in ICUE to test and see if that makes any difference at all? That should at least eliminate the surround sound channels as a possible culprit for the sound issues.
/Kent
