Forum Discussion

Community Manager

2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...

cross-progression

Dyxzw1

Seasoned Newcomer

1 year ago

Hi, I had a problem with cross progression. I played on ps4 and I had my ps4 account linked to an ea account in season 19 when the cross progression arrived, I was not interested in merging my accounts in that time.Now this season 21 I did want to merge my accounts and as you said the highest level account will be the primary one in this case my playstation account so I no longer had access to the game from my PC on the steam and ea account, so I unlinked my account of playstation from my ea account and created a new ea and steam account so that the progress of my highest level account (ps4) would go to the pc account thenI link the steam and ps4 account with the ea account and in the moment I entered Apex from the PC, I received the cross progression notification, so according to what they said, the highest level account would go to both devices, but that didn't happen, otherwise my new Apex account appeared on both devices and I lost all the progress of the game of my ps4 account. Please help me recover my account as soon as possible.

EA_Mako

Community Manager

1 year ago

Hey @dyxzw1,

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

Unlinking your account does not allow you to transfer progress, it will result in lost progress. Please see our unlinking article here for more information regarding the warning that appears during the unlink process.

There is not a way to transfer progress from one EA account to a different EA account. Cross Progression simply allows you to access the content of one EA account with platforms connected to that same account.

We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your original accounts please reach back out to support so they can help get your platform account back to its original EA account.

Cross Progression in Apex Legends™ (ea.com)

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)

Dyxzw1
Seasoned Newcomer
1 year ago
Thanks for answering me, I understand now, but is there no way to recover my progress?
- EA_Mako
  Community Manager
  1 year ago
  Hi @dyxzw1,
  
  You would need to try re-linking your PlayStation account back to its original EA Account.
  
  If that was linked to that account back when Cross Progression was implemented last year and just recently unlinked to try moving it, you'll likely be able to restore access to that progress by re-linking the original accounts.
  - Dyxzw1
    Seasoned Newcomer
    1 year ago
    Hello, I really appreciate your help but one last question when I want to link my PlayStation account with the original EA account I can't since the PlayStation account is linked to the new EA account and to unlink the PlayStation account from the new EA account It asks me to wait a few months. Is there any way to shorten the waiting time or unlink it before that time?
    If I delete the EA account it will automatically unlink or not?