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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...
cross-progression
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @dyxzw1,

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

Unlinking your account does not allow you to transfer progress, it will result in lost progress. Please see our unlinking article here for more information regarding the warning that appears during the unlink process.

There is not a way to transfer progress from one EA account to a different EA account. Cross Progression simply allows you to access the content of one EA account with platforms connected to that same account.

We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your original accounts please reach back out to support so they can help get your platform account back to its original EA account.
 
Dyxzw1's avatar
Dyxzw1
Seasoned Newcomer
2 years ago

Thanks for answering me, I understand now, but is there no way to recover my progress?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @dyxzw1,

    You would need to try re-linking your PlayStation account back to its original EA Account.

    If that was linked to that account back when Cross Progression was implemented last year and just recently unlinked to try moving it, you'll likely be able to restore access to that progress by re-linking the original accounts.
    • Dyxzw1's avatar
      Dyxzw1
      Seasoned Newcomer
      2 years ago

      Hello, I really appreciate your help but one last question when I want to link my PlayStation account with the original EA account I can't since the PlayStation account is linked to the new EA account and to unlink the PlayStation account from the new EA account It asks me to wait a few months. Is there any way to shorten the waiting time or unlink it before that time?
      If I delete the EA account it will automatically unlink or not?

      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        2 years ago
        Hi @dyxzw1,

        It would be best to reach out to the support team directly using the link on the previous page of this thread.

        They would be able to take a look and see if there's any other way to get that link moved for you before that 6-month timer is up.

        Deleting the account would not free up any linked platforms.