Community Manager
hello my Apex Legends data didn't save when I logged into the account I used to main my Xbox account a while back then 2 years ago I switched to a PC I now want to play the game again but my data didn't save I have proof that I have some items specifically wraith kunai heirloom I have a screenshot the item and want my account data back I can show you the screenshot and how I have nothing but's it is the same account
Hey,
i linked my account PSN oreille-arrondie to my new EA account & I lost all my progression…
Community ManagerHey @Oreille-arrondie,
That is exactly what happens if you unlink a platform from your EA Account. Progress is stored on the EA Account level, not on individual platforms like PlayStation, Xbox, Steam, etc. If you link your platform to a different EA account, you'll lose access to that progress.
That's explained in the warning that has to be accepted before the unlink can continue, but you can check out this page for those details as well.
The only way to try recovering that progression would be to link your PSN account back to the previous EA Account.
This would be the same situation for you as well. It looks like the EA Account you're posting with is brand new, so you would need to re-link your Xbox account back to the original EA Account it was on if you're trying to recover any items you used to have on Xbox.
There is not a way to transfer or merge any content from one EA Account to another unfortunately.
Yeah, I understand that but I can’t unlink my EA account until december…
Also i can’t login to my old EA account Jadehorgagnet…
Could you please help at least unlink the EA account from my PSN account ?
Community Manager
