Community Manager
Community Manager@SolaireOfAsstora (praise the sun!)
This would be happening due to that initial unlink you mentioned. Progress is stored on the EA Account level, not on individual platforms like PlayStation, Xbox, Steam, etc.
This would mean any progress you had made on PlayStation would actually be on that older EA Account you mentioned. There is not a way to transfer any content from one EA Account to another separate account I'm afraid.
From there, the only way to try restoring access to that older content would be to re-link your PSN account back to the original EA Account. If you run into any trouble with that, please contact support and they can take a look at getting the correct accounts re-linked.
Regarding the additional message you're seeing, there is a short delay when switching from one platform to another on the same EA Account. We're looking to shorten that in the future, but you would just need to allow some additional time when switching platforms currently.
Hope that clarifies things!
Thanks for the quick response.
That is unfortunate as I was hoping to merge my progression on the two accounts. I can't unlink my account again for another 6 months to link back to the old one. Is there any alternate option such as being reimbursed some amount of in game currency to reclaim my lost legends/skins? If I could get my legends back along with just the few skins that I lost, I wouldn't mind simply continuing on this new EA account as my main. After all, I did spend a lot of time on the original account.
Please let me know if anything of the sort is possible.
Thanks!
Community ManagerUnfortunately, there are no alternatives here. There is not a way to transfer or merge your content between two separate EA Accounts, so re-linking the originals would be the only option to try recovering access.
You may be able to contact support directly to see if they have any options available regarding the re-linking cooldown period.
It looks like your PSN account was linked to a different EA Account prior to being linked to the current one. Any time you unlink an account, you're losing access to the content that was earned there.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. The only way to try restoring any missing content is to re-link the original accounts. It is not possible to transfer content between separate accounts.
@EA_Mako
Thank you for you'r response
Yeah my ps account was connected with diffirent ea account, but a year ago i re-linked my both original accounts (EA account and playstation account that had stuff) and everything was fine had items and everything.
Then should I try to re-link again with that diffirent ea account or with original one?
Community Manager
@noico963 wrote:
When I connected my playstation account and pc account, my level and statistics have been connected but my all items like heirloom, weapon skins, legends skins from both accounts disappeared
@noico963 This part would be the key. Whichever EA accounts each of these others were linked to prior to connecting them here would need to be re-linked with the original platforms.
If you're not sure which accounts were the originals or no longer have access to one, I'd get in touch with support so they can take a look. We won't be able to discuss or reveal any account details here as these are public boards.
Community Manager
