Community Manager
Community ManagerUnfortunately, there are no alternatives here. There is not a way to transfer or merge your content between two separate EA Accounts, so re-linking the originals would be the only option to try recovering access.
You may be able to contact support directly to see if they have any options available regarding the re-linking cooldown period.
It looks like your PSN account was linked to a different EA Account prior to being linked to the current one. Any time you unlink an account, you're losing access to the content that was earned there.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. The only way to try restoring any missing content is to re-link the original accounts. It is not possible to transfer content between separate accounts.
@EA_Mako
Thank you for you'r response
Yeah my ps account was connected with diffirent ea account, but a year ago i re-linked my both original accounts (EA account and playstation account that had stuff) and everything was fine had items and everything.
Then should I try to re-link again with that diffirent ea account or with original one?
Community Manager
@noico963 wrote:
When I connected my playstation account and pc account, my level and statistics have been connected but my all items like heirloom, weapon skins, legends skins from both accounts disappeared
@noico963 This part would be the key. Whichever EA accounts each of these others were linked to prior to connecting them here would need to be re-linked with the original platforms.
If you're not sure which accounts were the originals or no longer have access to one, I'd get in touch with support so they can take a look. We won't be able to discuss or reveal any account details here as these are public boards.
