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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...
cross-progression
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
6 months ago

Hey folks,

The reason you're finding progress disappearing is because of the account unlinks. Unlinking an account will cause a loss of progress. It is not possible to merge or transfer any content between two separate accounts.

The only way to try recovering this content would be to re-link the original accounts.

We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.
 
WitcherThorne's avatar
WitcherThorne
6 months ago

Well that can’t be right because I never unlinked anything

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