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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...
cross-progression
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 months ago
Hi @ldjzcy2011,

We can't provide any information about an account here via the forums as these are publicly visible to everyone.

It would be best to reach out to support to try recovering an account with whatever information you can recall so they can check into this further with you.
kliest0's avatar
kliest0
2 months ago

@EA_Mako Hi, i wanted to transfer my PS4 progress to my PC, I had close to 500 hours in the game i think, but instead of this the progress from my PC went to my PS4 so the account that i played for years with is replaced with my level 1 PC account. Is there a way to revert this and make my PS4 progress go to my PC?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    @kliest0 @ldjzcy2011 

    Unfortunately, it is not possible to transfer your progress to different accounts. That is not the purpose of Cross Progression.

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

    The only way to try restoring any missing progress would be to re-link each platform to its original EA account. If you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.

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